Purpose
Use this article to understand how Moniker applies prepaid account funds and stored payment methods when processing domain renewals.
Before You Start
Moniker supports both:
- Prepaid account funds
- Stored payment methods (credit cards)
The payment method used depends on the available account balance at the time the renewal is processed.
How Renewal Payments Are Processed
When a renewal order is generated, Moniker first checks whether your prepaid account balance is sufficient to cover the full invoice amount.
If Your Account Balance Covers the Full Amount
The renewal will be paid using your available account funds.
If Your Account Balance Does Not Cover the Full Amount
The stored payment method associated with the renewal will be used.
At this time, partial payments using prepaid funds and a credit card are not supported.
Example
| Renewal Amount | Account Balance | Payment Method Used |
|---|---|---|
| $15 | $20 | Account Balance |
| $15 | $15 | Account Balance |
| $15 | $10 | Stored Payment Method |
Expected Result
Renewals are processed using the appropriate payment source based on the available balance.
Frequently Asked Questions
Will Moniker combine my balance and card payment?
No. The balance must cover the full invoice amount.
Can I choose which payment method is used?
Renewals follow the payment processing rules outlined above.
Contact Support If
- A renewal used an unexpected payment method.
- Your balance appears incorrect.