Purpose
Use this article to understand why your account may be locked during a domain renewal attempt.
Before You Start
Account locks are security measures designed to protect customer accounts and prevent fraudulent transactions.
Common Causes
Fraud Prevention Review
Moniker may temporarily lock an account when activity triggers automated fraud protection systems.
Examples include:
- Unusual payment activity
- Multiple failed payment attempts
- Suspicious login patterns
- Billing verification issues
Security Verification
Additional verification may be required before certain transactions can be completed.
Expected Result
Once verification is completed, normal account access is restored.
Troubleshooting
| Issue | Cause | Resolution |
|---|---|---|
| Account locked during payment | Fraud review triggered | Contact Support |
| Renewal unavailable | Account restriction applied | Await verification |
| Payment declined repeatedly | Security protection activated | Contact Support |
Frequently Asked Questions
Is my account compromised?
Not necessarily. Most account locks are precautionary security measures.
How long does an account review take?
Timeframes vary depending on the review requirements.
Contact Support If
- Your account remains locked.
- You cannot complete an urgent renewal.
- You believe the lock was applied in error.